Shipping policy
Effective: September 2026
Mission Frontline USA is currently operated and fulfilled from Germany.
We ship selected German and European gear directly to customers in the United States while we continue building our U.S. operations.
This Shipping Policy explains our current shipping areas, rates, processing times, delivery estimates, tracking and import process.
SHIPPING DESTINATIONS
Mission Frontline USA currently ships to eligible addresses within the contiguous United States.
At this time, standard checkout shipping is not available to:
Alaska
Hawaii
We may expand our supported destinations in the future.
Mission Frontline USA currently does not offer standard shipping to U.S. territories or destinations outside the supported United States shipping area unless specifically agreed with Mission Frontline before purchase.
SHIPPING FROM GERMANY
Unless otherwise stated on the product page, Mission Frontline USA orders are currently fulfilled from Germany.
Orders are shipped using tracked international shipping.
Tracking information will be provided once the shipment has been prepared and transferred to the carrier.
ORDER PROCESSING
Orders are prepared for shipment as quickly as possible.
Products that are available from stock are typically dispatched within 1–3 business days.
Some products are sourced from our European manufacturing and supply partners and may require additional processing or procurement time before shipment.
Where a product has a materially longer expected lead time, we will communicate this on the product page, during the ordering process or by email where appropriate.
ZENTAURON PRODUCTS
Many Zentauron products are manufactured in Germany and may be produced in smaller production batches.
If a Zentauron product is not immediately available from existing stock, Zentauron may manufacture the item specifically to fulfill the order.
In these cases, additional production time of up to 14 days may be required before the product can be shipped by Mission Frontline.
Once the product has arrived at Mission Frontline and the order is complete, it will be prepared for international shipment as quickly as possible.
This additional production period applies only where a Zentauron product is not immediately available and needs to be manufactured.
If we become aware of an unexpected delay beyond the stated or reasonably expected processing time, we will contact the customer with an update and any options required under applicable law.
Business days generally exclude Saturdays, Sundays and public holidays.
The estimated transit time shown at checkout refers primarily to the transportation period after dispatch from Germany and does not include any additional manufacturer production or procurement time disclosed for the product.
ESTIMATED TRANSIT TIME
Once your order has been dispatched from Germany, our current standard estimated transit time to the United States is:
10–14 business days after dispatch
This is an estimate and not a guaranteed delivery date.
International shipments may occasionally take longer due to circumstances such as:
- customs processing,
- carrier delays,
- weather conditions,
- peak shipping periods,
- security inspections,
- transportation disruptions,
- incorrect or incomplete delivery information,
- or other circumstances outside Mission Frontline's reasonable control.
Mission Frontline will make reasonable efforts to ensure orders are shipped and delivered as efficiently as possible.
SHIPPING RATES
Shipping charges are based primarily on shipment weight.
Our current standard shipping rates for eligible U.S. destinations are:
0–2.00 kg — $34.95
2.01–5.00 kg — $54.95
5.01–10.00 kg — $84.95
Over 10.00 kg — $129.95
The shipping charge displayed during checkout is the rate applicable to your order at the time of purchase.
Very large, unusually heavy or oversized orders may require separate shipping arrangements.
If we are unable to fulfill an order using the shipping method selected during checkout, Mission Frontline will contact the customer before shipment if additional arrangements are necessary.
IMPORT DUTIES INCLUDED
Mission Frontline USA is designed to make ordering German and European gear from the United States as straightforward as possible.
For eligible orders shipped under our standard Mission Frontline USA shipping model, applicable import duties and customs charges that are our responsibility for importing the shipment are included in our pricing.
Customers should therefore not ordinarily be required to pay an additional import-duty charge simply to receive an eligible Mission Frontline USA order.
If DHL, another carrier or a customs authority unexpectedly requests payment of import duties or customs charges for an order sold as Import Duties Included, please contact Mission Frontline before making payment whenever reasonably possible.
We will review the shipment and help resolve the issue.
Taxes that Mission Frontline is legally required to collect are separate from import duties and will be handled according to applicable law.
CUSTOMS PROCESSING
Because Mission Frontline USA orders currently enter the United States from Germany, shipments may be presented to U.S. Customs and Border Protection or other competent authorities.
Customs processing is a normal part of international shipping.
Mission Frontline provides the shipping and customs documentation required for the shipment based on the information available to us.
Customs authorities may inspect shipments, verify documentation or require additional processing.
These procedures can occasionally extend delivery times.
Customers must not request that Mission Frontline provide false information regarding product value, product description, country of origin or any other customs information.
TRACKING
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Please allow some time for the carrier's tracking system to register the shipment after a shipping label has been created or the parcel has been transferred to the carrier.
International tracking may occasionally pause while a shipment:
- moves between carrier networks,
- travels internationally,
- or undergoes customs processing.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
MULTIPLE ITEMS AND SPLIT SHIPMENTS
Whenever reasonably possible, products from the same order will be shipped together.
In some circumstances, an order may need to be divided into more than one package.
If Mission Frontline chooses to split an order for operational reasons after checkout, the customer will not normally be charged additional shipping beyond the amount already agreed.
If additional shipping charges would become necessary because of an unusual order configuration, we will contact the customer before proceeding.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before completing checkout.
If you notice an address error after placing your order, contact Mission Frontline as quickly as possible.
We will make reasonable efforts to correct the address before dispatch, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Mission Frontline is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer, except where applicable law provides otherwise.
UNDELIVERABLE OR UNCLAIMED SHIPMENTS
If a shipment is returned to Mission Frontline because:
- the delivery address was incorrect or incomplete,
- the customer failed to collect the shipment,
- delivery attempts were unsuccessful,
- or the customer refused delivery without an eligible claim against Mission Frontline,
we will contact the customer once the shipment has been returned to us.
Where permitted by applicable law, actual non-refundable shipping costs, return transportation charges or carrier fees incurred as a result may be deducted from any refund.
If the delivery problem resulted from an error made by Mission Frontline, those deductions will not apply.
DAMAGED SHIPMENTS
If your package arrives visibly damaged, please document the condition of the parcel and affected products with photographs as soon as reasonably possible.
Please contact Mission Frontline and provide:
- your order number,
- a description of the issue,
- and photographs of the package and affected product where possible.
Please retain the shipping packaging until the issue has been resolved, as the carrier may require it for a damage investigation or claim.
Mission Frontline will review the situation and arrange an appropriate solution in accordance with our Return & Refund Policy and applicable law.
LOST SHIPMENTS
If tracking shows no meaningful movement for an unusually long period or the carrier indicates that a shipment may be lost, please contact Mission Frontline.
We will work with the carrier to investigate the shipment.
International parcels should not automatically be considered lost solely because tracking temporarily pauses during customs processing or transfer between international carrier networks.
Where a shipment is confirmed lost before delivery, Mission Frontline will provide an appropriate replacement or refund, subject to product availability and applicable law.
DELIVERY CONFIRMATION AND PACKAGE SECURITY
A shipment is generally considered delivered when the carrier records delivery at the shipping address provided with the order.
After confirmed delivery, customers should take reasonable steps to secure their package.
If tracking indicates delivery but you cannot locate the shipment, please first:
- check the delivery location,
- check with other members of the household,
- check with neighbors where appropriate,
- check with reception or building management where applicable,
- and contact the carrier.
You may also contact Mission Frontline and we will provide reasonable assistance.
Suspected theft after confirmed delivery may require a carrier investigation or local report depending on the circumstances.
DELIVERY DELAYS
Shipping and delivery estimates are provided in good faith based on the information available to Mission Frontline and our shipping partners.
If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase or within another timeframe required by applicable law, we will contact the customer and provide information regarding the delay.
Where required by applicable law, customers will be given the opportunity to accept the revised shipping timeframe or cancel the affected order for a refund.
ORDER CANCELLATIONS
If you wish to cancel an order before shipment, please contact Mission Frontline as quickly as possible.
We will make reasonable efforts to stop fulfillment.
Cancellation cannot be guaranteed once an order has entered processing, manufacturer production has begun, or the shipment has been transferred to the carrier.
For products that are being specifically manufactured or prepared to fulfill an order, cancellation may no longer be possible once production has materially begun, except where applicable law provides otherwise.
If an order has already shipped, our Return & Refund Policy applies.
RETURNS
Returns are governed separately by our Return & Refund Policy.
Eligible standard returns must generally be initiated within 14 calendar days after delivery.
Customers must contact Mission Frontline before sending a return so that we can provide the correct return address and return instructions.
For ordinary voluntary returns, including a change of mind or an incorrect size selected by the customer, the customer is responsible for return shipping costs to Germany.
Different rules apply where a product was damaged, defective or incorrectly shipped by Mission Frontline.
CONTACT
Questions regarding shipping can be sent to:
Mission Frontline USA
Email: info@missionfrontline.de
Mission Frontline USA is currently operated from Germany.
Additional legally required business information is available in our Legal Notice / Imprint.