FREQUENTLY
ASKED QUESTIONS.
Straight answers about ordering German and European gear, shipping from Germany, sizing, returns and Mission Frontline USA.
Browse the sections below for the most common questions about ordering from Mission Frontline USA.
01 / ORDERING & SHIPPING
Where does Mission Frontline USA ship from?
Mission Frontline USA currently ships directly from Germany. This allows us to offer authentic European tactical gear and German-made equipment that can be difficult to find in the U.S.
As we grow, selected products may also be stocked and shipped directly from within the United States.
How long does shipping take?
Most orders typically arrive within 7–14 business days after shipment.
Delivery times can vary depending on the destination, carrier, customs processing, and product availability. Once your order ships, you’ll receive tracking information so you can follow it every step of the way.
Do I receive tracking?
Yes. Every order ships with tracking.
As soon as your order has been handed over to the carrier, you’ll receive a shipping confirmation email with your tracking information.
Please allow a short time for the tracking status to update after shipment.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel your order.
If your order has not yet entered the fulfillment process, we can usually make changes or cancel it. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Do you ship to Alaska or Hawaii?
Not through our standard checkout at this time. Mission Frontline USA currently ships to the 48 contiguous U.S. states.
If you’re located in Alaska or Hawaii, please contact us before ordering. We’ll be happy to check available shipping options and provide you with an individual shipping quote.
Why can some Zentauron orders take longer?
Zentauron gear is made in Germany, and many products are manufactured in smaller production runs rather than mass-produced.
While we aim to keep popular items readily available, certain colors, configurations, or products may need to be sourced or produced after your order is placed.
That can add some additional processing time but it also means you’re getting genuine German-made gear directly from the manufacturer, not a mass-market substitute.
What happens if my package is lost or damaged?
If your order appears to be lost in transit or arrives damaged, please contact us as soon as possible with your order number.
We’ll review the shipment, contact the carrier if necessary and work with you to resolve the issue.
If your package arrives visibly damaged, please take photos of the packaging and the affected items before disposing of anything.
Do you ship to APO/FPO/DPO addresses?
Not at this time.
Our current international shipping setup does not support APO, FPO or DPO addresses.
We plan to expand our shipping options as Mission Frontline USA grows.
Can you ship to P.O. Boxes?
No. At this time, we require a physical street address for delivery.
Our current international carriers cannot deliver orders to U.S. P.O. Boxes.
02 / DUTIES & TAXES
Are import duties included?
Yes. Applicable import duties and customs processing costs are already included in our product pricing.
The price you see in our store is designed to reflect the cost of getting the product into the United States — so you don’t have to calculate import duties yourself.
Can customs charge me again?
Under our standard shipping process, you should not receive an additional customs or import-duty bill upon delivery.
We handle the applicable import duties and customs processing as part of the shipment. Our goal is simple: no surprise customs charges at your door.
Do you collect U.S. sales tax?
U.S. sales tax is collected only where required by law.
If sales tax applies to your order, it will be calculated and clearly displayed at checkout before you complete your purchase.
03 / SIZING & PRODUCTS
Do you offer U.S. sizing?
Yes — wherever possible, we provide U.S. size equivalents and conversion guidance on our product pages.
Some European and German military products use their original sizing systems, so we keep the authentic manufacturer size while adding measurements or U.S. references to make choosing the right size easier.
If you're unsure, just contact us before ordering — we're happy to help with sizing.
How do German military sizes work?
German military clothing often uses a numbered sizing system based on body measurements and height rather than standard S, M, L or XL sizing.
Because this can be unfamiliar to U.S. customers, we provide conversion charts and measurement guidance wherever applicable.
For the best fit, we recommend comparing your actual body measurements with the size chart instead of relying only on your usual U.S. size.
Are all products made in Germany?
No. While Made in Germany is an important part of our assortment, not every product we carry is manufactured in Germany.
We work with selected European and international manufacturers, and the country of origin is listed on the individual product page whenever applicable.
Products marked Made in Germany are exactly that — manufactured in Germany.
What is original Bundeswehr issue?
“Original Bundeswehr issue” refers to equipment or clothing made to German Armed Forces specifications and intended for, supplied to, or originating from Bundeswehr use.
These products may use official military specifications, materials, sizing systems or NATO Stock Numbers (NSN).
Where a product is commercial reproduction, military-specification gear or surplus rather than actual Bundeswehr issue, we identify it accordingly on the product page.
What does IRR/NIR mean?
IRR (Infrared Reflective Reduction) and NIR (Near-Infrared) refer to materials designed to reduce unwanted reflection in the near-infrared spectrum.
This can make properly designed clothing and equipment less conspicuous when viewed through certain night-vision systems compared with conventional materials.
IRR/NIR does not make equipment invisible, and performance can vary depending on the material, condition, washing, wear and the complete equipment setup.
04 / RETURNS & SUPPORT
How long do I have to return an item?
You can request a return within 14 days of delivery.
Returned items must be unused, unworn and in their original condition with all tags and original packaging intact.
Please contact us before sending anything back so we can provide you with the correct return instructions.
Who pays return shipping?
Return shipping costs are the responsibility of the customer.
We recommend using a tracked and insured shipping service and keeping your shipping receipt until your return has been processed.
If you received an incorrect or damaged item, please contact us before returning it.
How do I start a return?
Contact us with your order number and the item(s) you would like to return.
Once your return request has been reviewed, we’ll send you the correct return address and return instructions.
Please do not send items back without contacting us first.
Can medical products be returned?
For safety and hygiene reasons, medical products can only be returned if they are unused, unopened and still in their original sealed packaging.
Opened or used medical products are not eligible for return.
If an item arrived damaged or incorrect, please contact us before returning it.
Do you offer exchanges?
Depending on product availability, exchanges may be possible.
Because our products currently ship internationally, the easiest option will often be to return the original item and place a new order in the correct size or configuration.
Return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once your return has arrived and been inspected, approved refunds will be issued to your original payment method.
After the refund has been processed, it may take up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an incorrect or damaged item.
05 / MISSION FRONTLINE USA
Is Mission Frontline USA a U.S. company?
No. Mission Frontline USA is the U.S.-focused operation of Mission Frontline, based in Germany.
We created Mission Frontline USA specifically for the U.S. market, with dedicated products, pricing and content tailored to American customers.
As our U.S. business grows, we plan to build a stronger physical presence in the United States.
Why are orders shipped from Germany?
Because that’s where we are — and where many of the products we specialize in come from.
Shipping directly from Germany gives us access to authentic German and European tactical gear, including products that are difficult to source through traditional U.S. retailers.
It also allows us to work closely with manufacturers and offer equipment without adding unnecessary distribution layers.
Are you planning U.S. operations?
Yes.
Mission Frontline USA is being built with the long-term goal of establishing U.S.-based inventory, team and fulfillment as the business grows.
For now, orders are shipped from Germany. Over time, selected products may be stocked directly in the United States to provide faster delivery and easier logistics.
Can professional users order from you?
Absolutely.
Mission Frontline USA serves both individual customers and professional users, including military personnel, law enforcement, firefighters, EMS, security professionals and other organizations.
If you need larger quantities, specific equipment configurations or products for professional use, contact us directly and we’ll be happy to discuss your requirements.